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SHIPPING & RETURNS

Kolour prioritizes customer satisfaction with a generous return/exchange policy.

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Shipping Policy:

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We strive to deliver products purchased from Kolour in excellent condition and in the fastest time possible. Domestic Shipping across India is Free. International Shipping charges will be based on the weight of product and Country of delivery.  

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  • If the order is cancelled from us or lost or un-delivered, in all these cases we will refund the complete order amount including any shipping charges.

  • It usually takes 3-4 working days to dispatch product, and once it's dispatched, you will receive tracking information via email.

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Return & Exchange Policy

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Our returns and exchange policy gives you an option to return or exchange items purchased.  

 

  • Please initiate returns via our customer care number within 3 days (72 hours) from the date of receiving the product.

  • We will arrange the return pickup of merchandise from your location.

  • Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original state (including: hangers, polyester bags, hang tags on garments.)
  • If the Return or Exchange is requested after 3 days of receiving the shipment it won't be allowed. 
  • The Refund will be initiated after the product has been received at our warehouse and has passed a quality check.

  • If the return product does not pass the quality check, we shall ship it back to you.

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The following EXCEPTIONS and RULES apply to this Policy: 

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  • All items to be returned must be unused and in their original condition. 

  • For International Shipment we wont offer return/exchange.

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